Democracy & Elections

The Lawfare Podcast: How Zoom Thinks About Content Moderation

Jen Patja, Evelyn Douek, Quinta Jurecic, Josh Kallmer, Josh Parecki
Thursday, December 2, 2021, 12:00 PM
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Published by The Lawfare Institute
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This week on Arbiters of Truth, our series on the online information ecosystem, Evelyn Douek and Quinta Jurecic spoke with some of the people behind the app that, by this point in the pandemic, you’re probably sick of: Zoom. Quinta and Evelyn sat down with Josh Kallmer, Zoom’s head of global public policy and government relations, and Josh Parecki, Zoom’s associate general counsel and head of trust and safety.


Most of us have used Zoom regularly over the last few years thanks to COVID-19, but while you’re likely familiar with the platform as a mechanism for work meetings and virtual happy hours, you may not have thought about it in the context of content moderation. Josh and Josh explained the kinds of content moderation issues they grapple with in their roles at Zoom, how their moderation and user appeals process works, and why Zoom doesn’t think of itself like a phone line or a mail carrier, services that are almost entirely hands-off when it comes to the content they carry.


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Jen Patja

Jen Patja

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Jen Patja is the editor and producer of the Lawfare Podcast and Rational Security. She currently serves as the Co-Executive Director of Virginia Civics, a nonprofit organization that empowers the next generation of leaders in Virginia by promoting constitutional literacy, critical thinking, and civic engagement. She is the former Deputy Director of the Robert H. Smith Center for the Constitution at James Madison's Montpelier and has been a freelance editor for over 20 years.
Evelyn Douek

Evelyn Douek

@evelyndouek
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Evelyn Douek is an Assistant Professor of Law at Stanford Law School and Senior Research Fellow at the Knight First Amendment Institute at Columbia University. She holds a doctorate from Harvard Law School on the topic of private and public regulation of online speech. Prior to attending HLS, Evelyn was an Associate (clerk) to the Honourable Chief Justice Susan Kiefel of the High Court of Australia. She received her LL.B. from UNSW Sydney, where she was Executive Editor of the UNSW Law Journal.
Quinta Jurecic

Quinta Jurecic

@qjurecic
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Quinta Jurecic is a fellow in Governance Studies at the Brookings Institution and a senior editor at Lawfare. She previously served as Lawfare's managing editor and as an editorial writer for the Washington Post.
Josh Kallmer

Josh Kallmer

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Josh Kallmer is Zoom’s head of global public policy and government relations.
Josh Parecki

Josh Parecki

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Josh Parecki is Zoom’s associate general counsel and head of trust and safety.

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