TechTank: How Can We Cope With Zoom Fatigue?

Nicol Turner Lee, Darrell West
Wednesday, October 28, 2020, 3:02 PM

Published by The Lawfare Institute
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The phrase “telecommuting” was first coined in the early 1970s by a NASA employee named Jack Nilles. Nilles claimed telecommuting could offset traffic congestion, promote resource conservation, and be a major convenience for those so engaged. In addition to the societal and environmental benefits, CEOs of major companies said it increased productivity and offered greater flexibility for workers, as workplaces across the country adopted it as an option.

But when COVID-19 hit, telework quickly went from an option to a necessity. Overnight, more than half of Americans went to work over Zoom. Months into the pandemic, we’re starting to see the consequences. But in the current environment, many major companies have announced that their employees will work remotely on a long term basis. Are we ready for this?


Dr. Nicol Turner Lee is a senior fellow in Governance Studies, the director of the Center for Technology Innovation, and serves as Co-Editor-In-Chief of TechTank. Dr. Turner Lee researches public policy designed to enable equitable access to technology across the U.S. and to harness its power to create change in communities across the world. Her work also explores global and domestic broadband deployment and internet governance issues. She is an expert on the intersection of race, wealth, and technology within the context of civic engagement, criminal justice, and economic development.
Darrell M. West is vice president and director of Governance Studies and holds the Douglas Dillon Chair. He is Co-Editor-in-Chief of TechTank. His current research focuses on artificial intelligence, robotics, and the future of work. West is also director of the John Hazen White Manufacturing Initiative.

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